1098 is a phone number that spells hope for millions of children across India. It is a 24-hour a day, 365 days a year, free, emergency phone service for children in need of aid and assistance. We not only respond to the emergency needs of children but also link them to relevant services for their long-term care and rehabilitation. We have, till date, connected to three million children across the nation offering them care and protection.

India Foundation (CIF) is the nodal agency of the Union Ministry of Women and Child Development acting as the parent organisation for setting up, managing and monitoring the CHILDLINE 1098 service all over the country. CIF is the sole agency/body responsible for establishing the CHILDLINE service across the country, monitoring of service delivery and finance, training, research and documentation, creating awareness, advocacy as well as resource generation for the service.


At CHILDLINE we follow an action process which starts at the first call and continues till the child in need of care and protection is safely rehabilitated. To put it simply, our work includes several stages which are:

1.Call 1098– Any child or a concerned adult can dial the CHILDLINE 1098 helpline, which operates night and day.

2. Connected to CHILDLINE centre – The call is received by the CHILDLINEcentre where details about the situation are taken from the caller andCHILDLINE units are mobilised if necessary.

3.Rescue in 60 minutes – Once CHILDLINE has enough details about child or children in distress, the CHILDLINE team rushes to help children within 60 minutes to bring children out of an emergency situation.

4.Intervention – Once CHILDLINE intervenes help the child, it works with multiple stakeholders such as police authorities, child protection boards, social workers and counsellors. Children’s consent and participation is an important component of this process from response to intervention.

5. Rehabilitation and Follow Up – After the interventions, to ensure the child’s continued safety, CHILDLINE proceeds to find long-term rehabilitation for the child. For this, the CHILDLINE team does constant follow ups with the child – meeting the family or the visiting the shelter if a child has beenb assigned to stay in one.

Our Vision

A child-friendly nation that guarantees the rights and protection of all children

Our Mission

CHILDLINE aims to reach out to every child in need and ensure their rights and protection. Our four Cs model – Connect, Catalyze, Collaborate and Communicate – is the system that enables us to reach out to more and more children, every year.

Connect: Use technology to reach out to children

Catalyze: Drive systems through active advocacy

Collaborate: Integrate efforts between children, the state, civil society, corporates and community to build a child-friendly society.

Communicate: Make child protection everybody’s priority through effective communication.

Our guiding actions

We believe that:

Every Call Is Important

Although not every call at CHILDLINE is an emergency, but any call by a child or an adult is important and is taken seriously. Sometimes, street children who are especially cynical about helpline services make prank calls or get abusive. But it is also their way of testing us to see if they are taken seriously. We take these calls as an opportunity to convert the child’s cynicism in to faith in us. Treating blank calls seriously can turn the child into a potential caller in times of crisis. Sometimes adults call us for information. We take these calls as an opportunity to get these adults more involved in helping children.

Involving Children

The work of helping a child becomes meaningless if a child’s needs and opinions are ignored. We involve the child in the intervention process by asking him/her to identify the problem and help them formulate a solution. We never force a decision on them without their consent. We make sure that the child knows exactly what CHILDLINE can and cannot offer.

CHILDLINE Cannot Work Alone

A collaborative approach is needed due to the massive scale of efforts required to make issues relating to child rights important. So instead of creating a structure from the very beginning, we use the facilities already existing in the community. We try to involve all those already caring for children. We work with allied systems such as NGOs, the police, health authorities, educational institutes, hospitals and the Juvenile Justice Boards.

Need for Transparency & Accountability

For us, trust building is a continuous exercise. We work with partnerships serving several different needs. We also see the opportunity of learning from our mistakes and using them for further learning and growing. Acknowledging our mistakes and assigning clearly chalked out responsibilities helps us in being transparent and accountable. And this transparency starts right at the grassroots level when we make sure that the child has the right to know how much is spent on intervention in her or his case


Cases intervened with categories From April 2011- March 2020

Medical – 1356

Shelter – 217

Protection from abuse – 470

Sponsorship – 2853

Missing – 241

Emotional support and guidance – 1831

Child labour _634

Sexual Abuse _ 154


Physical abuse _ 571

Child beggary – 1013

Corporal punishment – 127

Parents asking help -597

Total cases intervened =10380


Total Number of Calls received from April 2011 to March 2020 = 35683

Different Programme conducted
Particular NO’s
No of days Observed 340
No of Workshops 97
No of Slum area visited 203
No of orphanage Visited 216
No of days Observed 340
No of Workshops 97
No of Hospital Visited 86
No of Anganwadi Centers Visited 213
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